We offer shipping via both UPS and USPS (make your selection at checkout) for US customers. All international orders ship via USPS.
- WHICH OPTION SHOULD I CHOOSE?
Please note that if you choose the cheapest option (ie First Class Package) be aware that this option is NOT INSURED for loss/theft/damage. If you would like the most affordable INSURED option Priority Mail includes insurance, or Priority Express is the faster version of this same service.
All UPS packages are shipped insured.
- SHIPPING ADDRESSES MUST BE CORRECT at the time of placing your order. Our shipping is integrated with our store and will pull the address directly from your order. Due to the large volume of orders we receive it is next to impossible to remember a change in address, and therefore we cannot be responsible for making these changes. If you make a mistake the best thing to do is contact us ASAP, then we will cancel your order and you can place another one with the correct address, so it is in our computerized shipping system.
- CUSTOMS FORMS: We cannot lie about the value of goods on a customs form, nor can we call your purchase a gift. This is against the law and we could be faced with hefty fines.
- TRACKING: You'll be sent an email or text (depending on the option you chose during checkout) at the time of shipping that includes tracking info on your order. If you can't find it, check your spam folder.
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SHIPPING TIMES:
**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.
Within the USA:
1-4 days from ship date
USA to Canada:
3-8 days from ship date
International:
5-24 days from ship date
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DUTIES/VAT/CUSTOMS CHARGES:
Duties are the responsibility of the recipient. Duties are a tax rate decided upon and collected by YOUR government to help with your local services and infrastructure.
They vary incredibly from country to country, and are based on the category of item you have ordered (ie a sweater vs. a necklace = different rates), the country that it was manufactured in and the value of the item. Read a bit about Duties/VAT/Customs charges here: http://www.dutycalculator.com/help_center/Import-duty-and-taxes-explained-in-a-nutshell/
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FAILURE TO PICK UP A PACKAGE
If you package is held at your local post office due to size, duties needing to be paid, or no one being there to accept the package it is your responsibility to pick it up within the time window noted by your local postal service (in most countries they will hold a package for a maximum of 7-10 days)
If you fail to pick up your package the post office will either destroy it, or send it back to us. If it is sent back to us we are happy to re-ship it, however you will need to pay for shipping. If we do not receive it back we are not responsible for the value of the package. We do not give refunds for items that were not picked up. We do not re-sell unclaimed items.
If you need something fast, fast, fast there are often other options, just shoot us a message and we'll tell you what's possible. We're always here to help!