FAQ //

I have a boutique and would love to carry your line, who do I contact for information?

Send us a message HERE with the content line "Wholesale Request". Please include your store name, location, website and a little info about your store concept.

 

Does Norwegian Wood collaborate with bloggers?

Absolutely! Norwegian Wood has been a fan of the fashion blogging community since the brand began in 2007 and has created pieces for iconic bloggers such as Susie Lau (StyleBubble), Tavi Gevinson (Rookie), Rumi Neal (FashionToast), Michelle Haswell (Kingdom of Style) and Jennine Jacob (The Coveted and IFB). We're always open to new ideas, and adore people who love to express themselves through their personal style. Please contact us WITH A PROPOSITION of how you would like to work together. A specific idea for a shoot, a style roundup you're working on, etc. as long as it's specific. We also have high res photos available for download on Flickr.

Shoot us a message HERE

 

How do I know you received my order?

As soon as your order is received you will receive an e-mail from us confirming it has been received. When your order ships you will receive another email confirmation. These messages will go to the email address you entered on your order. If for some reason you did not receive an email please check your spam folder and add iheartwood@gmail.com to your safe sender list.

 

Will I have to pay taxes or duties when I receive my order?

Short answer: maybe

Long answer: The items you ordered may be subject to import duties (taxes) which are charged once your order reaches your country. The amount of duties and taxes vary a lot from country to country and even from category to category (ie a necklace vs. a dress). Contact your countries customs office to get the specific amounts and percentages...or if you do a LOT of online shopping, maybe it's time to hire a customs brokerage service for yourself!

Norwegian Wood has no input or control regarding these taxes, since it is completely at the discretion of YOUR countries government and the policies they decide to put in place, which means they may even change from time to time. Please note that packages can also be delayed in customs, which is up to the descretion of the individual customs agent. We do our best to ensure that all documentation needed is included in all packages, however sometimes through routine or random checks delays occur. Again, this varies from country to country.

Can you mark my order as a gift so I can avoid paying these fees?

Now that you're reading it out loud you probably already know the answer to this. Clearly no, we cannot break the law. We must declare all items and their correct values on all customs forms.