We offer refunds on all damaged merchandise, although we will do everything in our power to ensure your item is packaged properly to arrive safely, and would never send a less than perfect item. All our packages are shipped insured. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.
REGARDING RUSTIC TEXTILES (mainly used in our homewares):
Please note that these fabrics are made by hand in very rustic conditions, NOT a modern manufacturing facility. Variations in colour and weave, wavy, loose or inconsistent stitching, patching/repairs and a general overall aged look are part of the beauty of these textiles. We consider this a big part of using these textiles, and as a consumer of them you must understand that this is not considered a defect or mistake to warrant a return. Perfection does not only come from flawlessness! If this isn't your cup of tea we suggest you stick to the more classic textiles we offer.
In the past we had accepted returns/exchanges due to sizing, however people had taken advantage of the situation by returning goods that had been worn (either out, or just for online photos...!) smelled of smoke, had animal hair on them or did not carefully packaged the item to be returned and it was received damaged. Due to this we are unfortunately no longer able to offer refunds unless the item is received already damaged (as outlined above). If you send back a package to us without contacting us at all we will be forced to refuse the package and have it returned to sender.
Please check our measurements and description carefully so you have a clear idea of what you're receiving and feel free to convo me with ANY questions regarding sizing or fabrics, including your measurements, which helps a lot! No question is too small, and if you feel comfortable sending pics of yourself that can help too!
Angie (our designer) has MANY years experience with garment sizing and fit, and she is the one you will be dealing with directly regarding any questions about fit, fabric or sizing. You'll be talking to the expert, and the actual designer (and often the maker) of each item. Please have your body measurements on hand when emailing us, as this is the first step to determining your size, since sizing varies SO much from brand to brand...body measurements are the only way to be 100% accurate.
Please note that as per health and safety regulations, we absolutely cannot accept return/exchange of any intimates/swimwear.